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Our client is a Belgian startup that is developing innovative electric bikes for urban riders. Her main goal is to improve urban mobility and take commuters to their destination in a more enjoyable, sustainable and efficient manner.
Our client is about `customer obsession¿, creating a seamless customer experience and being close to our riders from the moment of discovery to the moment where a problem arises and when we want to be close to solve it. Building a new way to move in your city we aim to create long-term partnerships with our customers that are built on trust and care.
The customer success team is on a mission to help customers move freely through the city and feeling happy, delivering top-notch support and working out creative solutions to our customers¿ problems, every single day. To achieve this goal, we¿re looking for a passionate Customer Success expert to make the difference between great and excellent. As a member of the Customer Success Team, your responsibilities would include:
- Growing a deep understanding of our product, both on hardware & software - Helping customers understand and use our powerful features to the fullest - Forwarding your customers¿ voices in the business, directly impacting product development decisions within our company - Optimising and developing processes to improve customer success - Troubleshooting, looking for both effective and efficient solutions for problems - In general, being true guardian of customer¿s success and happiness exploring the city
We are looking for a entrepreneurial person who:
- Is fluent in English & native-level in German - Holds at least a Bachelor degree, ideally in Business & Economics or Engineering - Has 0-3 years experience - Is able to work and thrive in a fast-paced environment - Has excellent communication skills (both written and verbal) - Is comfortable speaking to a wide range of people covering a wide range of situations - Is able to make a customer smile, even from behind a phone or computer - Combines strong empathy with a solution-minded, goal-oriented mindset and approach - Is a true team player. Taking ownership and taking care of your peers
wat bieden wij?
Short-term contract (6 months) Become one of the key employees of a fast-growing startup Open, respectful and fun company culture Have a real impact on the company¿s growth and evolution Work with people who love what they do every day