Customer Success Expert - German-speaker - Short-term assignment (6 months)

24-7-2020 brussel 1

Our client is a Belgian startup that is developing innovative electric bikes for urban riders. Her main goal is to improve urban mobility and take commuters to their destination in a more enjoyable, sustainable and efficient manner.


Our client is about `customer obsession¿, creating a seamless customer experience and being close to our riders from the moment of discovery to the moment where a problem arises and when we want to be close to solve it. Building a new way to move in your city we aim to create long-term partnerships with our customers that are built on trust and care.

The customer success team is on a mission to help customers move freely through the city and feeling happy, delivering top-notch support and working out creative solutions to our customers¿ problems, every single day. To achieve this goal, we¿re looking for a passionate Customer Success expert to make the difference between great and excellent. As a member of the Customer Success Team, your responsibilities would include:

- Growing a deep understanding of our product, both on hardware & software
- Helping customers understand and use our powerful features to the fullest
- Forwarding your customers¿ voices in the business, directly impacting product development decisions within our company
- Optimising and developing processes to improve customer success
- Troubleshooting, looking for both effective and efficient solutions for problems
- In general, being true guardian of customer¿s success and happiness exploring the city

jouw aanbod

We are looking for a entrepreneurial person who:

- Is fluent in English & native-level in German
- Holds at least a Bachelor degree, ideally in Business & Economics or Engineering
- Has 0-3 years experience
- Is able to work and thrive in a fast-paced environment
- Has excellent communication skills (both written and verbal)
- Is comfortable speaking to a wide range of people covering a wide range of situations
- Is able to make a customer smile, even from behind a phone or computer
- Combines strong empathy with a solution-minded, goal-oriented mindset and approach
- Is a true team player. Taking ownership and taking care of your peers

wat bieden wij?

Short-term contract (6 months)
Become one of the key employees of a fast-growing startup
Open, respectful and fun company culture
Have a real impact on the company¿s growth and evolution
Work with people who love what they do every day

inbound / outbound (m/v)
tijdelijke opdracht
Groot- en detailhandel
jouw Randstad contact
Nina Rietjens 02 209 12 32
02 209 12 32

Brussel Munt
Rue des Princes 8-10